The woman called a real estate agent looking to rent an apartment, and indicated that she uses a wheelchair. Despite promising to call her back about prospects, the agent never did.
Another person without a disability called the same agent and was shown an apartment.
A man who is blind called an agent about renting a unit in a three-family, owner-occupied building. The agent asked if the man had pets, and he acknowledged using a guide dog. The agent said the owner lived below the available apartment, and the guide dog “would drive her crazy.” The man did not get the apartment.